Return, Refund & Cancellation Policy

Green Call Technology Private Limited (“GreenCall”, “we”, “our” or “us”) provides software products, digital solutions and technology services. Due to the nature of software and professional services, payments are generally non-refundable once the service has been activated, provisioned, commenced or availed.

Advance amounts paid towards software licenses, subscriptions, implementation, customization, development, configuration, integration, support, consultancy or other services are generally non-refundable once resources have been allocated, work has commenced, access has been provided or any part of the service has been delivered.

Green Call Technology Private Limited primarily provides digital products, software solutions, SaaS subscriptions, licenses, implementation, customization, support, and other technology-enabled services. Therefore, no physical shipment is generally involved.
For digital and SaaS-based products, delivery shall be considered completed electronically through one or more of the following methods: activation of the customer account or subscription, creation/provisioning of login credentials, granting access to the software/application/platform, activation or issuance of a software license, deployment/configuration of the solution, or electronic delivery of the agreed services.
Access or activation is generally provided within the timeline communicated at the time of purchase, subscription, quotation, order confirmation, or as specified in the applicable agreement/SOW. Where implementation, customization, integration, data migration, or configuration is required, delivery timelines may vary depending on the agreed project scope and customer dependencies.
As our products and services are primarily delivered electronically, shipping charges, courier tracking, and physical delivery timelines are not applicable unless physical goods or equipment are specifically included in the customer order. In such cases, the applicable shipment and delivery terms will be communicated separately.
This wording should work well as a “Shipment & Delivery Policy” section on the GreenCall website for PG onboarding because it explicitly explains why conventional shipping/tracking does not apply to SaaS transactions.

A customer may request cancellation in writing. If cancellation is requested after commencement of services, GreenCall may retain amounts corresponding to work completed, work in progress, resources deployed, services availed and costs already incurred or committed.

Software, SaaS subscriptions, digital products and electronically delivered services generally cannot be returned once access, license or service has been provided or activated. Fees already paid for the applicable service period are generally non-refundable, unless otherwise agreed in writing.

Refunds may be considered only in exceptional circumstances, such as duplicate payment or where GreenCall is unable to deliver an agreed service due solely to reasons attributable to GreenCall, subject to the applicable agreement and applicable law. Any approved refund may be adjusted for applicable taxes, third-party charges or costs already incurred, where permitted.

Charges paid or committed to third-party providers, including hosting, communication, API, payment gateway, software licensing or other external services, may be non-refundable and shall be subject to the respective provider's terms.

Where a separate quotation, purchase order, Statement of Work, service agreement, license agreement, subscription agreement or other written contract contains specific refund or cancellation terms, those terms shall prevail to the extent of any inconsistency with this policy.

Refund requests should be submitted in writing with the relevant invoice/payment details and reason for the request. GreenCall will review the request based on the applicable agreement, services delivered, costs incurred and applicable law.

GreenCall may update this policy from time to time. The latest version may be published on the GreenCall website.